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Can I receive a printable invoice for my payments?

Yes, you can do this in the CyberTeQ.biz Client Area. From there you can view and print any...

How can I update my account details in the client area?

Login in your Client area at https://www.cyberteq.biz/clients/ Go to the "Hello!" --> "Edit...

How do I access my client area?

You can access your client area through the following URL: https://www.cyberteq.biz/clients/

How do I cancel my hosting service?

Login in your client area at https://www.cyberteq.biz/clients/ Go to the "Services" --> "...

How do I give certain individuals authority over aspects of my account?

Login in your client area at https://www.cyberteq.biz/clients/ In the top menu bar, in the...

How do I merge multiple client area accounts?

This is a manual process and cannot be done through your client area. If you wish to merge...

How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

How do I update my billing information?

Login to the client area. Locate the link labeled "Update your details". Under the "My...

What is a sub-account and how to I active it?

Sub-Accounts allow clients to create sub-users under their main account, which then allows that...

What is my Client / Customer ID number?

As a new customer you would have received an email containing your client area login details and...

Where can I access a history of all my CyberTeQ invoices?

You are able to access your CyberTeQ invoices through your client area: Login to your client...

Why am I not receiving any of your emails such as support ticket replies?

All emails sent by us, system generated or manually sent by us, such as invoices, payment...

Why do my emails bounce to your Support Department?

When you reply or send an email to our Support Department, without using your registered contact...

Why do you keep closing my tickets or merging them?

We highly encourage customers to keep all support requests relating to the same query or problem...

Why have I not received payment reminders via SMS or email?

Keeping your contact details updated (email address and contact numbers) remains the...