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What do I do if my account has been suspended due to non-payment?

Simply email our Billing Department at billing@cyberteq.biz and ask what the total outstanding balance is on your account. Please note interest of 5% per month is charged on overdue accounts. Alternatively you can login to your Client Area to view any outstanding Invoices.

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Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal payment method during the checkout process, and then select the "I don't have a PayPal Account" option...

Do I need to send proof of payment to CyberTeQ?

Yes, confirmation of payment can be emailed to us at billing@cyberteq.biz. All confirmation of payments are processed within 1-2 hours during standard billing hours.

Do you have a penalty fee for late payments?

There is a R49.00 late fee applied to each invoice that has not been settled within 8 days of due date. If your account has already exceeded 8 days past due date without payment then you will need...

How can I pay?

Payments can be made through Credit Card, PayPal, Bank Transfer (Internet Banking/EFT), or Debit Order.When making a payment into our bank account (EFT/Internet Banking) you need to clearly...

I have made an overseas wire transfer, should I still send you proof of payment?

Proof of payment for all overseas wire transfers should be forwarded to billing@cyberteq.biz as these payments take longer to reflect on our bank statement and the reference on the bank statement...