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Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

Do I need to send proof of payment to CyberTeQ?

Yes, confirmation of payment can be emailed to us at billing@cyberteq.biz. All confirmation of...

Do you have a penalty fee for late payments?

There is a R49.00 late fee applied to each invoice that has not been settled within 8 days of due...

How can I pay?

Payments can be made through Credit Card, PayPal, Bank Transfer (Internet Banking/EFT), or Debit...

I have made an overseas wire transfer, should I still send you proof of payment?

Proof of payment for all overseas wire transfers should be forwarded to billing@cyberteq.biz as...

Is there a grace period?

All Invoices are generated 30 days in advance. Should you not settle your outstanding account...

What are CyberTeQ's bank account details?

Our bank account details can always be found on your Tax Invoice (accessible directly through...

What do I do if my account has been suspended due to non-payment?

Simply email our Billing Department at billing@cyberteq.biz and ask what the total outstanding...

What happens if CyberTeQ only receives a partial payment?

A part payment will be updated to your oldest outstanding invoice first. Should the balance...

What happens if my payment does not reflect on CyberTeQ's bank statement?

There are a number of reasons why this would occur. Allowance should be made for delays in...

Why do I receive payment reminders if my invoice is paid?

Ongoing email and sms reminders may be sent to you due to one of the following reasons: The...

Why does my debit order amount differ from month to month?

To best understand why invoice and debit amounts differ from month to month we would recommend...

Why have my services been suspended if I have paid?

It is possible that you have made the payment too late and it has not yet reflected on CyberTeQ’s...

Why is my COZA zone not published?

If your domain was recently deleted and re-registered, you may be affected by the COZA zone not...

Why is my account still reflecting as outstanding, I have made payment?

There are a number of reasons why your account may still be reflecting as outstanding: Your...